ENVY laptop shuts down during Steam games

[whoever2003]

Hi. I often play Steam games on my laptop, and most work just fine. However, a few of them— including Life Is Strange 2— will cause the computer screen to shut down every few minutes while playing the game. I’m not sure if this is related to specific games (since not all games do this), or if there’s something wrong with my laptop. Can anyone help?

(I have a fan under my laptop, so it does not overheat.)

[ub6424]

Hello @whoever2003 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[whoever2003]

 

 

 

Hi. Thank you! Okay, here are my results:

OS Name: Microsoft Windows 11 Home

Version: 10.0.22000 Build 22000

System Model: HP ENVY Laptop 17-ce0xxx

System SKU: 5PC70AV

BIOS Version/Date: Insyde F.09, 5/27/2020

[ub6424]

Hello @whoever2003 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.14 Rev.A

13.5 MB

May 10, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and Install/Update

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.H

17.3 MB

Sep 9, 2021

Download

(5) Reboot and test

(6) Please report your results

[whoever2003]

 

Hi. I did it. I haven’t tested out the games yet— however, on the bottom right hand corner of my screen, the time/date + volume, battery, and wifi setting options, keep flickering. I shut down my computer and turned it on again, and it’s still happening.

This began after I installed the BIOS update, and I’m not 100% sure that the update form Step 4  even worked properly. 

What do I do…?

[ub6424]

Hello @whoever2003 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Run Windows <Updates>

(6) Run Windows <Updates> with --->>> Windows 10’s Optional Driver Updates ( similar on Windows 11 )

(7) Reboot

(8) Please report your results

[whoever2003]

Hi. Unfortunately, the bottom right taskbar is still flickering 😞 I don’t know what to do. Any other suggestions?

Thanks!

[ub6424]

Hello @whoever2003 

(1) Download and install

NVIDIA Graphics Driver

26.21.14.3198 Rev.E

641.3 MB

Nov 21, 2019

Download

(2) Reboot and test again

(3) If you don't have flickering on <external monitor> connected via vga/hdmi, it is a technical problem of notebook screen.