ERROR: DRIVER IRQL NOT LESS OR EQUAL - BLUE SCREEN

[GeraldoCBJ]

Dear 

My HP Spectre x360 Convertible 15 is running into a problem that I am not able to identify,

With no aparent reason, the screen becomes "blue" with the message bellow.  I tried to fix by following steps suggested on MS site with no success. Would you please help me? 

[praveen196 · Accepted solution]

@GeraldoCBJ Welcome to HP Community!

I understand you are getting a bluescreen error.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

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