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‎03-23-2024 02:02 AM - last edited on ‎03-23-2024 05:45 PM by Moderator

HP Recommended

Hi

 

I am getting an error message on the partner portal when I try to accept the terms and conditions. "Error your request failed to complete"

 

It tells me to contact an administrator - "Your account with login is not active. Please contact the administrator for more help". When I try to do this, the terms and conditions acceptance box pops up again, which again causes an error when I try to accept. 

 

Please can you advise?

 

Thanks 

Category:
2 REPLIES 2

‎03-25-2024 06:40 AM

HP Recommended

Hi @Cloudtimes,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

I am an HP Employee.
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‎03-25-2024 06:45 AM

HP Recommended

Hi,

 

iwas talking about logging to partner portal error.

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