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HP Recommended

Laptop: HP Elite book 8560p

Operating System: Windows 10

 

This laptop is stuck in a loop and is unable to shut down unless I remove the battery. The laptop will turn on for a few seconds, the screen does not post anything, it turns off, and then it repeats.

 

I have tried to do multiple things like; doing a power reset, changing the CMOS, re-seating the ram, re-seating the CPU and forcing a shutdown. The laptop will not turn off until I remove the battery.

 

Video

 

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