• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-10-2020 01:03 AM

HP Recommended

OK,

In this case (since you do not have the options suggested above),  you will end up with the options I posted initially - above.

 

  1. st Option -> Create Windows 8 installation media from USB, boot from it, attempt the BCD repair steps
  2. nd Option -> Reinstall Windows using your F11 HP Recovery Manager. However, data will be deleted during that process. In order to extract important data, save it on external source/media and then restore it back after the recovery completes.
    You need to follow these steps here, create another bootable media like Linux based one and extract the data

 

I realize the steps may not be simple and quick fix - they do take time. I would recommend you take your time and do it step by step.
If you are not comfortable doing so on your own, you may bring the PC to a professional service. Local HP Support can be contacted here (service fee may be charged for assistance)  >> https://www8.hp.com/se/sv/contact-hp/phone-assist.html

 

However, I am here to assist you fixing this if you would like to try the steps. If anything is not clear, just stop and ask.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.