ElitePad Reinstallation of Windows

[longboy]

I have HP ElitePad and windows 10 installe in it.  I have lost my admin password and want to reinstall windows. when I press volume up while booting it says SMC command failure.

How can I reset every thing in it? including bios setup and windows.

HP ElitePad 1000 G2

Windows 10 x64

[IT_WinSec]

Hello @longboy

Thank you for posting in the HP Support Forum. Welcome !

What password have you forgotten exactly? Is this related to your Windows account password

or the BIOS start-up password ?

** If related to Windows account password, please check this HP article >> http://hp.dezide.com/ts/start.jsp?guide=cantsignintowindows.net&section=ccweb&sfs=tdoc&lc=en

** If related to BIOS/startup password before Windows loads

Note that most business class notebooks (including yours Elitebook and Probook) have better security. Password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers.

Hope this helps.

Let me know if you face any difficulties.

[IT_WinSec]

(post edited on my own - not applicable for the thread)

[longboy]

This is NOT PC !!!!

I have HP ElitePad which means this is a tablet. it dont have a keyboard !!!!

[IT_WinSec]

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@longboy wrote:

This is NOT PC !!!!

I have HP ElitePad which means this is a tablet. it dont have a keyboard !!!!

---

Hi @longboy

I am sorry - it's my fault, I apology for this. I didn't consider your product model because you have posted in the Notebooks sections. Actually, I'm personally aware of your tablet model because last year I have used this one (similar one) and I... <

One more time I sincerely apology for neglecting your product information.

With regards to your issue:

- you need to press the DOWN button for the volume and the START/POWER ON button (at the same time and hold them for a second) while the PC is off so that the tablet starts and boots to the HP StartUp menu.  Here is a video reference (not in English) >> https://www.youtube.com/watch?v=yQuSwfHP-UQ

- From the HP StartUp menu you can access F11/System Recover options

From there you can go to Troubleshoot and choose the option to "Reset this PC"

Should you have difficulties with your BIOS admin password, note that such passwords cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing it.

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class devices.

Let me know how it goes.