Elitebook 2540p - How to reinstall the recovery manager program?

[YuvalAdam]

Hi all 

I am using an Elitebook 2540p.  running Windows 7. 

I have a partition called "HP recovery" with a HPfactory.wim file sized roughly 8gig. 

However, it seems I unwisely removed the Recovery Manager program from the computer at some point. 

How can I do a system restore? Is there a way to re-download the "recovery manager" application? from the HP website I can find this app but my computer is not listed as a supported computer. 

I also tried using the USB app but it says it cannot find the source folder. 

I would appreciate any help you can offer on how to use the existing partition to reinstall the computer back to its original delivered state 

Thanks! 

[IT_WinSec]

Hello @YuvalAdam 

Thank you for posting in the HP Support Community.

Based on my research, HP Recovery Manager cannot be downloaded. HP Cloud recovery is also not applicable for your PC model.

If you have a readable Windows COA sticker like this

then probably your PC has an OEM version of Windows. OEM are versions which come preinstalled by PC vendors (like HP).

Microsoft does not provide officially URL to download OEM versions, they only provide full (retail) FPP versions. But you need OEM to activte Windows. Thus, the message you got on their website.

A 3rd party free solution exists.

You can (should) use this free utility from Heidoc

>> https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

>> https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-downl...

The tool will download official legitimate ISO images from Microsoft and has lots of options for many Windows versions including OEM. If you use it, be careful to select the correct Windows ISO for the OEM/COEM, x64 edition, Home/Pro /Ultimate edition, Windows 7 etc...

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media. You need to use either 1 empty/blank USB pendrive (4 GB capacity or more)  OR  an empty/blank DVD disc (4.7 GB capacity)

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

or

** How to write ISO to DVD >> http://www.ubuntu.com/download/desktop/burn-a-dvd-on-windows

 instructions above are for Ubuntu, but you need to use the ISO image of Windows 7. Use Rufus for USB pendrive

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive or the DVD as a boot option.

- Follow the on-screen instructions to install Windows 7. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

 

- After successful Windows installation, install drivers taken from HP web site

- Make sure Windows is Activated by going to Start > Control Panel > System

Let me know if this helps. Provide your feedback/update and let me know if you face difficulties