Elitebook 840 G3 Blue Screen

[Working1Hard]

My Elitebook 840 G3 has had the "blue screen of death" twice in one day.  I am running Windows 7.   It doesn't matter what application I open, ie. Outlook, Lotus Notes, etc.   Any thought so what I can check?

[IT_WinSec]

Hello @Working1Hard

Thank you for posting in HP support forum!

I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.

BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

In order to troubleshoot, I would need some specific information.

First - configuration

When you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.

Please, configure your WIndows to create kernel memory dump file as per these instructions here:

http://www.howtogeek.com/196672/windows-memory-dumps-what-exactly-are-they-for/

When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (or take a picture and upload it here or somewhere else). There may be some code which may help me help you. After that you will have to hard restart your computer.

Second - collect dump files

After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download

Third - test your hardware for issues

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If the tests pass without issues, continue. If not, please, let me know

Four - check your PC for viruses/malware

You can use the free ESET Online scanner

>> https://www.eset.com/us/online-scanner/

Last but not least - Update all your drivers using HP Support Assistant

Instructions

>> http://support.hp.com/us-en/document/c03467905

Here is the HP official article which includes details >> http://support.hp.com/us-en/document/c04593971

Looking forward to your reply. Let me know the results of the test. Post back if you face difficulties.

[jblaisec]

I'm in the process of doing this repair.  Are you still available to upload things to?  Thanks!