• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-06-2022 11:39 PM

HP Recommended
Product: HP Elitebook 830 G8

I have a conundrum. With me are two laptops  HP Elitebook 830 G8 and HP Elitebook 840 G8. They have the same problem.

When I physically move the laptop while it's turned on, it freezes. Eventually, a BSOD with a stop code: DRIVER_POWER_STATE_FAILURE appears. After that I usually have to do a power reset, otherwise it won't turn on. What I have tried: reseating RAM, upgrading BIOS and Drivers. The only thing that stops it for a little while is removing and reinserting the battery. One laptop has already seen sent to warranty two times. Yet they didn't discover any issues. It passed all the tests.

Has this happened to anyone before? What could be the issue?

 

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.