Email profile already exists in our system. Please try again with different email.

[cebesss]

For the last 4 months (at least) I have been trying to work through a problem with my HP account. I can log into HP.com fine, but when I click on the Shop button and go to the shopping area, the website forces me to log in again. When I click on Sign in, I see the message: "Email profile already exists in our system. Please try again with different email."

It will not let me log in.

As I said this has been going on for months and I have been calling in every few weeks to see if this can be addressed.

Since I am a retired HP employee, it is important that I get this worked out, so I can order things with my discount. Currently, I need to order over the phone and that is not very convenient, but at least they know I was an HP employee.

I have tried this on at least 3 browsers and 3 different operating systems. I also did a search on HP Community Home and others have the same issue, so I am sure the problem is not on my end.

The ticket number I have on my end is: [Personal Information Removed]

I know this is not the best place to post this error, but I am now in shotgun mode trying to get someone's attention.

[Rainbow23]

Hi @cebesss,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with logging in to your HP Smart Account.

Please follow the steps from this document to edit your HP Smart Account. 

Let me know if this helps.
Take care and have a nice day.

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