Enable wake on screen tap

[Oldboy49]

This 360 HP model 14-dw1071TU  doesn't support wake on screen tap.      Is there a way to fix this so It can be enabled.   frustrating having to flock keyboard around to tap keys to wake this thing up .  Any help would be appreciated 

[Echo_Lake]

@Oldboy49

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

Refer to the article- Wake your Windows 11 PC when you approach

And, also refer to HP PCs - Sleep and Hibernate issues in Windows- https://support.hp.com/in-en/document/ish_3046046-2885219-16 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Oldboy49]

Looked at both the things you suggested. Sorry but no  already checked these out. Neither the wake on approach or the ps2 keyboard setting are enabled on this pc. Thanks for the assist though.  Problem still persists.

[Echo_Lake · Accepted solution]

@Oldboy49

Thank you for posting back.

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!