Encrypted ProBook 650 G1 won't boot - BCD error

[Shizzle]

Hi,

We have a Probook 650 G1 encrypted with winmagic that won't boot. Is imperative to save the data from hdd.

We also have the encryption key but we can't load it because when the screen appears to load the file there is no way to browse for the file.

If we put the hdd on usb adaptor we can't see it, obvious, because is encrypted and thus we can't change the bcd file.

Please give us a solution!

P.S. in our company we have 30 laptops (probook 450 and 650) and with 50-60 % of them we had this issue, is very frustrating, but now the user that works on this laptop didn't save the data on time.

Thank you 

[Star_Fox · Accepted solution]

For working units, you have to update HP Client Security Manager and HP Drive Encryption to avoid BCD error. Backup all data before updates.

HP Client Security Manager 8.3.17.2042 Rev.A(3 Dec 2015) - SP74101

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_158015_1

HP Drive Encryption 8.6.16.42 Rev.A(15 Jun 2015) - SP71555

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_156274_1

For the unit having BCD error, you have to call HP support team and have them to fix BCD error. After fix complete, you have to update those software.

[eclectice]

Copied from HP Probook 430 freezes after entering HP drive encryption password

My solution depends on you have the same symptom as mine. I have a HP ZBook 14 G2 Workstation laptop. It has been recently upgraded from Windows 8.1 Pro 64-bit to Windows 10 Pro 64-bit via the Microsoft's free Windows 10 upgrade program. All the Windows 10 64-bit drivers are updated by the HP SoftPaq Manager.

My problem started with HP Drive Encryption 8.6.23.46 feature right after I tried to complete the HP Client Security Manager 8.3.17.2042 setup where it asked for my fingerprint scans and my challenge passwords and lastly my confirmation to enable HD Drive Encryption feature. At this point it asked me to restart. I hadn't enrypted the HDD yet. I did this to avoid the constantly nagging HP Client Security Manager bubble asking me to install its browser plugin which eventually it didn't work correctly on the Chrome browser as the browser didn't support NPAPI feature anymore.

When the laptop rebooted, it sent me to the WinMagic pre-boot security password/fingerprint scan login page. I complied by performing the fingerprint scan and it successfully allowed me to pass through to its bootloader page ("WinMagic SecureDoc Bootloader" sentence showed up at the top left corner of the black screen page). Then it just stopped there doing nothing other than a caret cursor blinked continuously on the black screen. I waited and waited but it appeared to not be able to boot into Windows 10.

So, I decided to use the Windows 10 Creation Tool  booted from my USB pen drive to repair my Windows 10 boot problem by clicking on the "repair computer" link in the tool. It displayed the Windows 10 troubleshoot options where I chosed to run from the Command Line Prompt. In the Command Line prompt, I verified my Windows 10 partition was OK as it appeared on a virtual disk drive (E: drive instead of C: drive), unencrypted. Since I was suspecting my Windows 10 boot and BCD were corrupted, I ran the following commands to recover the Windows 10 boot and BCD:

E:\>bootrec /fixmbr

E:\>bootrec /fixboot 

E:\>bootrec /rebuildbcd

Then I rebooted my laptop and luckily, Windows 10 login screen appeared to accept any of the security login authentication approaches that I had set up previously in the HP Client Security Manager application. Since my Windows 10 partition hadn't been encrypted, I decided to leave it as it was.