Entire Chromebook Running Slow

[Trinity28]

I’ve had my Chrombook since last year around March, a few weeks ago it started running really slow, I couldn’t even go on apps because of how slow it was, basically everything is running slow so i can’t do anything on the Chromebook. I tried resetting the chromebook entirely and when i tried to download apps the app store wouldn’t even load, recently i have been charging some of my other devices on the computer but i’m not sure if that’s the case and now today when i’m trying to figure out how to fix it, it cuts off and it won’t cut back on. I’m not sure what to do.

[Betty0610]

@Trinity28

Welcome to the HP Support Community.

Did you try resetting using these steps: https://support.google.com/chromebook/answer/183084?hl=en

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Trinity28]

So my chromebook entirely is cut off it won’t turn back on. To elaborate, my screen is off but i’m able to connect my phone and charge my phone on the chromebook. I can see the light indicating it’s not dead but i just can’t cut on the screen. I haven’t damaged the screen in any way so i’m not sure what this issue is.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[kinojabber]

I have the same issue -- 4 months out of warranty and the Chromebook runs so slow now it is unusable. We have no data on it, no apps (this was just used for testing a website), and have tried re-setting to factory settings but still the same problem. Chromebook 14 runs at about 1 frame per second with nothing open, after just completing the factory reset. 😞 Any thoughts on saving this brick from the trash can??