Entry point not found. Pop up

[diddley01]

Hi all. Can anyone explain the meaning of this pop up that arrives most of the time just after turning machine on. Thank you.

 

[Sneha_01]

Hi @diddley01 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Entry Point Not Found" error, specifically mentioning Zdriver get extension, typically suggests a problem with a missing or incompatible function within a program or driver. The error generally occurs when a program attempts to access a function or procedure that it cannot locate in the expected library or executable.

Here's a breakdown of what might be causing the issue:

1. Possible Causes:

• Corrupted or Outdated Driver: The error could be related to a driver that's either outdated or incompatible with Windows 11.
• HP Software Issue: It might be tied to specific HP software (such as HP Support Assistant or a utility related to your laptop's hardware).
• Third-Party Software Conflict: Sometimes, third-party software or background processes can interfere with your system, especially after an update or a software installation.
• Registry Issue: There could be a corrupted registry entry or incorrect path in your system settings.

Steps to Resolve the "Entry Point Not Found" Error:

1. Update HP Drivers & Software:

Since this appears to be related to HP software, the first step is to ensure that all drivers and HP-specific software are updated.

• Go to the HP Support website and enter your laptop's model number (HP Pavilion 14-ce3602sa).
• Download and install the latest drivers and software updates for your system.
• Specifically, update the HP Support Assistant and any system-related drivers such as the BIOS or chipset drivers.

2. Reinstall HP Support Assistant (if applicable):

• The error could be related to HP Support Assistant. To fix any potential issues, try reinstalling it:
  1. Open Settings and go to Apps.
  2. Find HP Support Assistant, click it, and select Uninstall.
  3. After uninstalling, visit the HP Support Assistant page and download the latest version of the software.
  4. Reinstall it and check if the error is resolved.

3. Run Windows System File Checker (SFC) & DISM:

These tools can repair corrupted system files that may be contributing to the issue.

• System File Checker (SFC):
  1. Open Command Prompt as Administrator by typing cmd in the Start menu, right-clicking it, and selecting Run as administrator.
  2. Type the following command and press Enter:sfc /scannow

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[diddley01]

Hi Rachel.  Thank you very much for the reply. I'm sure to try all your suggested solutions when I'm next on. Really appreciate you taking the time to go into such clear and concise answers. Regards Sid. 

[Sneha_01]

Hi @diddley01,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support