Envy M6 P114dx TPM cannot be found issue and more after BIOS update due to battery recall

[LB1606]

@Riddle_Decipher

Also, when I shut down the computer a dialogue box pops out that reads 

ExpressTray.exe - Application error

The Exception unknown software exception (0xe0434352) occured in the application at 0x0000000075F93F12

[LB1606]

@Riddle_Decipher

Thanks

I hope I will hear from the R&D Team soon for a fix.

This computer is working perfectly before the BIOS update they suggested  as part of the battery recall program to place the battery into Safety Battery Mode.

[Riddle_Decipher]

@LB1606

Thank you for responding,

It's great to have you back 😉

I hope so, as well...they should be able to identify the cause of the failure and report back with the solution,

Although, this may take a while, I recommend you sit tight, while I check with them and get back you with update.

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Good Luck!

[LB1606]

@Riddle_Decipher

Have you heard from the R&D team yet?  I'm still waiting.

[Riddle_Decipher]

@LB1606

Thank you for responding,

It's great to have you back 😉

I've recently sent an e-mail to the team asking for updates,

they have claimed to be working on the same and have asked for another 72hrs to test the device in a laboratory, in the attempt to recreate the issue and resolve it accordingly.

Note: I'll send out a private message notifying you of an update, as soon as I receive it & we can discuss the rest in a public post as you see fit.

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[LB1606]

@Riddle_Decipher

Any word from them yet? Are they really doing something to fix this issue?

[Riddle_Decipher]

@LB1606

Thank you for responding,

I'm afraid I haven't received any updates from the R&D Team yet, however, I appreciate the fact that you've been so patient & to help you out further, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

[LB1606]

@Decipher_Riddle

I received an email from a Jeff Christopher from Executive Escalations?  In order to assist me he is asking for additional informations such as serial number of my computer and other stuff? Is it really necessary to give out my serial number? 

I need your confirmation on this. Thanks