Envy laptop won't work in extreme temperature changes

[xjxsiex]

So, I have had my HP Envy since June of 2015 so about 3.5 years now and every year around November/December when temperature likes to change a lot, my computer refuses to work. I live in South Carolina and the past few days it has been in the mid to upper 60s and today (12/5/2018) at 3:13 it is 50°F. I am able to log in and see my front page with all my icons. I can click on things and move my mouse, but nothing happens. I have spent the past 4 hours trying to get my laptop to work with no success. If anyone has any tips on how to fix my problem, please share.

[sandytechy20]

@xjxsiex

Welcome to HP forums, I see that your notebook won't work in extreme temperature changes.

• Provide the complete notebook model number or the product number?

Reply with the requested information for more assistance.

Cheers.

[xjxsiex]

The product number is M1V6OUA#ABA

Model number is m6-w011dx

[sandytechy20]

@xjxsiex

Thanks for the reply.

I appreciate your time and effort

I understand the issue better now.

I made a research and see that your notebook has your notebook has 2.4GHz 5th generation Intel Core i7-5500U Dual Core processor.

Which supports up to (Tjunction) 105 C temperature.

Which means, the temperature may not be the issue, run an extensive system test to identify the issue.

Refer this HP document to run an extensive test.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.