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- Envy ultrabook 4 does not boot to windows

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01-11-2019 12:45 PM
I have an ultrabook ENVY 4 that boots to blue error screen which I a have enclosed. I recently installed windows 10 from windows 8.. Windows 10 worked and had been installed for 3 week. The problem started after battery died and I turned on laptop. The start up screen gave choice to boot to windows or HP operating system ( This is some default menu I recognized since working with the laptop even with Window 8 installed. I inadvertenly selected HP and thats when I got the error boot see images below. I tried several fixes:
I tried to boot from a USB that had window 10 no go... I pressed F keys to get to the HP recovery menu which only enabled me to check Hard drive and computer chip integrity which were all ok. But I think a repair menu did not work. I tried to boot from BIOS which did not find something to boot from. The crazy thing the bar code scan goes pulls up a windows site menu which does not address the issue. I am guessing that a hard reboot is needed resetting CMOS but I do not have a removable battery and a 15 second push on power button does not work.
01-13-2019 03:41 AM - edited 01-13-2019 03:42 AM
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the computer is not booting.
Appreciate you trying the steps. Don't worry, I'm here to help!
Let's try these steps -
Step 1 Hard Reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Press and hold down the power button for 15 to 20 seconds.
4) Plug-in the Adapter.
5) Try to turn on the computer.
Step 2 BIOS Restore -
1) Shutdown the computer.
2) Hold down the Windows and B button together while the computer is still turned off.
3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.
4) Follow on-screen instructions and click on OK
Step 3 System Restore -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F11 once for System Recovery.
4) Choose the Keyboard Layout.
5) Click on Troubleshoot.
6) Go to Recovery Manager and click on System Restore.
7) Choose a Restore point or a Restore date when the computer was working fine.
8) Click on OK to initialize the System Restore.
If the restore fails, try re-installing the operating system. You may also try creating a Media Creation Tool to re-install the operating system.
Hope this helps!
Let me know how that goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day ahead 🙂
Asmita
I am an HP Employee