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HP Recommended
HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D6AV)
Linux

I've tried Ubuntu, Fedora, Kali and other Linux on this laptop and they all appear to not have drivers for:

- Touchscreen

- Camera

- Built in microphone

- Built in speakers, which is down to some weird amplifier that is used and not recognised

 

The speakers require HP to provide values for pinout settings since the driver is unable to detect them due to some weird set up.

 

I can live without the touchscreen, but camera, microphone and amd speakers os essential and should work regardless, but HP are hiding this implementation.

 

When will this be made available?

 

I bought this laptop to run Linux, and it was not stated anywhere that this would not support it.  All other HP laptops I bought supported Linix, but this one is making me move to other vendors.

 

I've already changed to Epson for printers, due to the poor information being given from HP and lack of customer support for alllowing a company to sell a laptop that they should have known would not run Linux when they were asked.

2 REPLIES 2
HP Recommended

Hi @JangleFett,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

I have tried this, but all I get is that it's not a Microsoft Windows issue and therefore not supported, HP has no intention of supporting for Linux, which is why everyone is complaining about the lack of support from HP on the BIOS information for setting up the audio amplifier, as well as no camera, microphone or touch screen.

 

HP need to provide this information on their web site so that Linux people can correct the settings, or make the drivers work.

 

There is no technical support from HP on this topic, at all.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.