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OMEN by HP - 15-ce018dx
Microsoft Windows 10 (64-bit)

Every time I try to update my laptop to Windows 10 there is also the same error that keeps on showing up. The update, in particular, is the Cumulative Update for Windows 10 Version 1803 for x64-based Systems. I also have tried troubleshooting, but it doesn't work. 

1 REPLY 1
HP Recommended

@Destroyer835360 Welcome to HP Community!

There are a few things you need to do, to resolve the issue:

 

Method 1: Run SFC (System File Check) scan

Running the system file check application will find all the missing or corrupt files and replace them. We are going to use the elevated or administrator mode command line tool to run this scan.

  1. Press the start key or start button and immediately type “cmd”
  2. Right click on the cmd application from the search results and select “run as administrator”
  3. In the command prompt window, type this line “C:\WINDOWS\system32>sfc /scannow” and hit Enter. Wait for the scan to complete.

Windows Resource Protection will find corrupt files and successfully repaired them. You can retry installing your update after this.

 

Method 2: Delete the current downloaded update and Download the Windows update files again

Since the downloaded files are the ones that are corrupt, or you don’t know what is missing exactly, re-downloading the update will give you all files and replace the corrupt ones. You may need to boot in safe mode for the first step (deleting current corrupt download).

  1. Hold down the Shift key and click the restart button in the Windows Start menu. This will bring up the troubleshooter when the system restarts.
  2. Select Troubleshoot when the computer boots.
  3. Select Advanced and then Startup Settings.
  4. Select Restart.
  5. Once the machine has rebooted, press F4 (the key may vary with your PC) to select Enable Safe Mode.
  6. Navigate to ‘C:\Windows\SoftwareDistribution\Download’ once your computer is in Safe Mode. This is where the downloaded update files are stored.
  7. Delete all the contents of that folder.
  8. Reboot your computer into normal mode.
  9. Navigate to Settings > Update & security.
  10. Select ‘Check for updates’ and run the update process again.

Windows will start downloading your files again, and this, they might be a clean update.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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