Error 0xC00404

[GRRS189]

Could you give me a link to download my M41039-161.iso image.

I´ve seen a lot of people on this forum with this issue by using HP Cloud recovery tool. I've tried to download by using the tool on 3 different laptops and the result is the same one: "La descarga de la imagen ... ha fallado mas de tres veces. ¿Desea volver a descargar la imagen ... ?

Thanks a lot.

[GRRS189]

AWS issue described in the log file. Do you want to send it?

[Pallipurath]

Hi @GRRS189 

Welcome to the HP Support Community.

Thank you for posting your query.

When encountering the error code 0xC00404 - InvalidObjectState (Deep Archive) during the use of the HP Cloud Recovery Tool on your HP Notebook, it generally indicates that there is an issue with accessing the necessary recovery files.
This issue might stem from the files being stored in a location or state (such as a deep archive) that's not readily accessible.

Possible Reasons for Error 0xC00404

• Inaccessibility of deep-archived files: The recovery files might be stored in a cloud service's deep archive, which can cause access issues since such files typically require retrieval procedures that are not immediate.
• Network Issues: Connectivity problems can prevent proper access to required resources.
• Tool Malfunction: An issue with the HP Cloud Recovery Tool itself can lead to unsuccessful recovery attempts.

Check Network Connection:

• Ensure you have a stable and active internet connection. Consider resetting your router or using a different connection.

Check Recovery Settings:

• Verify that the HP Cloud Recovery Tool is configured correctly. Ensure that any required permissions for accessing files are granted.

Re-try the Recovery Tool:

• Close the tool and restart your HP Notebook.
• Launch the HP Cloud Recovery Tool once again and try to start the recovery procedure.

Update Tool and System:

• Ensure the HP Cloud Recovery Tool is up to date. Download the latest version from the HP support website if necessary.
• Check for any system updates available for your HP Notebook that might be causing compatibility issues.

Access through Conventional Means:

• If deep-archived files are the issue, attempt to restore them to a regular state using your cloud service options before trying the recovery again.

Check Service Availability:

• Use the HP support site to check for any announcements about service limitations, maintenance, or updates that might be affecting the cloud recovery process.

By following these troubleshooting steps, you should be able to identify and resolve the issue causing the 0xC00404 error with the HP Cloud Recovery Tool.

Take care and have an amazing day!