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HP Recommended
HP 15-ac143dx
Microsoft Windows 10 (64-bit)

I have an HP laptop, model 15.ac143dx.  It came with Windows 10 Home edition installed on it.  I have to join this laptop to a domain, but that feature is dissabled because of the Home edition.  I have a Windows 10 Pro ISO disk with a valid volume license.  I used this same disk and product key to install 10 Pro on two other machines without a problem.  This laptop though is being stubborn.

 

Since 10 Home was already on here, I started by trying to change the product key, but that gave me the error 0xC004F050.  I tried installing from the disk, but after initiated the process I got to the step where I could choose whether or not to keep my files and apps.  Right here I noticed on the first line of this screne it said it was going to install Windows 10 Home.  So I stopped here.  I then tried to update the key via comand prompt using the slmgr command.  That also threw and error.  I called MS support explained my problem.  They verified that the product key I was using is valid and then suggested I do a fresh install.  I did that this morning.  In the process I deleted all partitions on the hard drive to insure that I was getting a fresh install.  Everything looked good utnil I saw the desktop.  At that point I went to PC > Properties and to my own amazement it still had Windows 10 Home.  As if that wasn't enough, it also had the same product ID that it had yesterday before I wiped out the hard drive.

 

All of this brings me to one conclusion.  The Windows product key or product ID somehow comes from the hardware itself and cannot be changed, at least not by me anyway.  So, can anyone confirm this?  Does anyone have a solution to my dilimma?

1 REPLY 1
HP Recommended

@Steball,

 

You cannot upgrade the Windows version from Home to Pro. You need to perform a clean installation of the Windows 10 Pro edition.

But since you have already tried doing a fresh install and it was not successful, this issue needs some attention or a fix that can be provided by Microsoft.

I would request you to contact Microsoft for the same.

 

Here is the link to contact Microsoft.

Cheers!

ATHARVA_GP
I am an HP Employee

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