Error 0xc000000f

[Douglasdaniel]

My computer is blocked and Idk what to do, just appear error code: 0xc000000f, somebody knows

[praveenbv]

Hi@Douglasdaniel,

Welcome to the HP Support Community!

We reviewed your post and I understand that the  Touch Screen and keyboard don't work after the Window 10 update

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[AndyStuart87]

The 0xc000000f error occurs on Windows system due to several reasons such as:

• Damaged/Corrupted Boot sector of Windows
• Unable to load Windows Boot volume
• Hard disk Corruption or failure
• Corruption in the File system
• Virus or malware attack
• Missing system files

To fix this issue, you can try the below methods:

Method 1: Run Bootrec.exe command in Repair mode

Method 2: Make sure Boot partition is active

Method 3: Repair the MBR and Boot sectors

Method 4: Rebuilding the BCD

Method 5: Run CHKDSK Scan

Method 6: Check your Driver, Data cable & BIOS

Further, I suggest you to check the below link that explain all the measures to fix the issue:

https://www.pcerror-fix.com/how-to-fix-bootbcd-0xc000000f-error-for-windows-xp-vista-7-8-8-1

Hope it helps!

[praveenbv]

Hi@Douglasdaniel,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.