Error 0xc0000185

[vika08]

Hello! Notebook HP laptop 15-gw0040ur.

 

Today, when I started my laptop, I got a notification that I need to restart the laptop for the disk to work properly. After the reboot, a blue screen popped up with error code 0xc0000185. When you try to press the F1 key to switch to the recovery environment, nothing happens. It is also not possible to launch in safe mode. I've already rebooted the laptop. At the same time, the laptop was working properly yesterday, there were no updates or downloads. Can you tell me how to solve this problem without losing files on the computer/disk?

[Deep_World]

Hi @vika08,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which HP laptop model are you using?
• Do you have a Windows recovery USB or HP recovery media available?
• When you press F1, does the system freeze completely, or does it restart back to the same error screen?

 Troubleshooting steps you can try:

1. Check BIOS/UEFI boot order
   • Restart the laptop and press Esc or F10 to enter BIOS Setup.
   • Make sure your hard drive/SSD is listed as the first boot device.
2. Run HP Hardware Diagnostics
   • Restart and press Esc → choose F2 System Diagnostics.
   • Run the Hard Drive Test to check if the disk is healthy.
3. Automatic Repair via Recovery Media
   • If you have a Windows 11 installation USB or HP recovery drive, boot from it.
   • Choose Repair your computer → Troubleshoot → Advanced Options → Automatic Repair.
   • This often fixes boot configuration issues without touching your files.
4. Avoid reinstalling Windows immediately

• Reinstallation may wipe files. Try repair options first.
• If repair fails, you can go ahead and perform the reinstallation.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World