Error Code 0121-1-0

[AkX_ray]

I am trying to reset my hp 14-bw012nr with a HP recovery jump drive 16 g that I ordered from HP.com

But this error code comes up. Can anyone help?

[Echo_Lake]

@AkX_ray
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware.

   Do not disconnect the monitor, keyboard, mouse, or power cord.

2. Insert the recovery media (USB Drive, CD/DVD) and then turn off the computer.

3. Turn on the computer and immediately press the Esc (escape) key repeatedly, about once every second, until the Startup Menu opens.

   • Notebook

     

4. Press F9 to open Boot Device Options

   menu.

5. Use the up or down arrow key to select the CD/DVD drive or USB drive, and then press Enter.

   • Notebook

     

   NOTE: More than one USB Drive or CD/DVD drive selection might be available from the list of bootable devices. 

   If you cannot select the recovery media drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, seeDisabling Secure Boot in Windows 10 for this document.

6. When prompted to run Recovery Manager from the hard drive or from media, a select Run program from media, and then click Next.

   

   HP Recovery Manager opens.

7. Select Factory Reset to erase all the data and information from the hard drive and restore it to the original factory condition. Then click Next.

    CAUTION: If you have not already backup your files, click file backup and follow the instructions. Proceeding without backing up your files results in lost files and information.

   

8. Select Recover without backing up your files.

   If you still have not backed up your files, select Backup your files first (recommended) and follow the on-screen instructions.

   

9. Read the Factory Reset information and then click Next.

   

10. click OK to proceed after reading the warning.

    

11. Wait while Recovery Manager prepares the factory image. Wait for the next screen.

    

12. The recovery preparation is complete. Click Continue to proceed.

    

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[AkX_ray]

I purchased an HP recovery jump drive. I followed the instructions basically a shortened version of your reply. but this error code comes up. So I need some answers or a jump drive that is correct. 

[Echo_Lake]

@AkX_ray
Thank you for the picture. 

This looks like HP recovery USB drive issue. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.