Error Code 0121-1-0

[14L1br4]

I have a HP 14-bw065nr laptop (notebook) and it comes with ONLY 32 GB eMMC, which doesn't even have enough space for MS updates. Anyway, I forgot the password and the harddrive is so full that I can't even factory reset it. 

I watched a video online that showed some guy upgrade to SSD with more space. I ran out and bought a 500GB SSD, and successfully slotted it. I then bought a 128GB USB drive and downloaded the cloud recovery image. Now when I try to enter BIOS to boot to USB I get the following message: 

This computer is not supported by the System Recovery Media.

You will not be able to continue to recover this system with these Media. 

Error: 0121-1-0

According to the screenshot, product is supported!

Any advice would be great. All I'm looking to to do is upgrade this so it has more space, and reinstall the factory image.

Thank you.

[IT_WinSec · Accepted solution]

Hi @14L1br4 

Thank you for posting in the HP Support Community.

I am not sure why HP Cloud recovery does not work on your model - it may be that it does not like non-standard configuration, it may be some hardware change, etc. Not sure... but I can offer you a workaround so that you can reinstall back Windows 10 on your machine.

• You may use the Microsoft Media Creation tool and use it to create installation media. Please, refer to the attached PDF file below which instructions instructions how to do it and how to reinstall Windows 10
• Note that after installation, you may download some or all of the desired preinstalled HP apps, or HP drivers from https://support.hp.com/us-en/drivers

Hope this helps 🙂 Let me know how it goes

[14L1br4]

Excellent! Thank you so much for the information. I got thinking about doing this last night, but was unsure.

This morning I tried it and PRESTO! Windows 10 is installed on the new SSD in this Notebook. 

Greatly appreciate your help!