• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-26-2020 10:07 AM

HP Recommended
Product: HP 17-bs011dx
Operating System: Microsoft Windows 10 (64-bit)

So my notebook hinge broke with no warning at all. I took it to be fixed and it came back very very slow. I thought restarting it might work out, but the restart only ended with the machine giving me a blue screen with error code 0xc0000185. 

 

I really don't know how a simple broken hinge fix could result in something like that. Please Please Please help me. 

The technician is talking about a corrupted harddisk. I'm not ready to lose over 900 gigabytes of data

1 REPLY 1

‎08-27-2020 03:06 PM

HP Recommended

@Kofi_Edem

 

I reviewed your post and I understand that the computer is running slow after replacing the hinge.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer booting to Windows?

 

Meanwhile, I recommend you run a system test on the computer to make sure whether it is a software or a hardware issue.

 

Follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.