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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Error Code Oxc0000185
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06-25-2021 08:58 PM
I try to start my laptop up after it crashed, it shows a loading screen that says "windows automatic repair" then a blue screen saying "Recovery. Your pc/device needs to be repaired. A required device isn't connected or can't be accessed" then Error Code: Oxc0000185 shows up below, how do I fix this
06-30-2021 08:52 AM
Welcome to the HP support community.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
• Click here:https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps!
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sandytechy20
I am an HP Employee