Error Installing Driver

[Jewel_-Thomas14]

To Start Off,

I Accidentally Wiped My Main Drive (C:) From Diskpart. So Windows Couldnt Boot Cuz There Was No Operating System, So I Bought A USB (16GB) And Installed Windows 10 On It From My Friends PC. I Plugged It In And Everything Went Normal, When It Came To The Drive Selection Screen I Selected My C: Drive And Accidentaly Clicked The Format Option. It Froze And Automatically Restarted And When I Came To The Drive Selection Screen Again, The Drive I Accidentally Formatted (C:) Wasnt There. I Opened Command Prompt Opened Diskpart Then "Disk List" But The Drive I Formatted (C:) Wasnt There Either. It Just Completely Dissapeared After Format.

So I Downloaded Intel RST From The HP Website To The USB - https://support.hp.com/emea_middle_east-en/drivers/hp-15-da1000-laptop-pc/model/26532049?sku=6AX49EA... (Driver Storage>Latest Intel RST)

Then At Windows Setup I Clicked Load Driver>Browse>F6>x64

And Some Random Premium Controller Thing Appeared, I Clicked It And Clicked Install.

Waited Some Time And It Said "Error Installing Driver".

Am I Downloading The Wrong Intel RST Or Is It Something Else?

Im Using A HP Laptop With An 8TH Gen Intel Core.

My C: Drive Is MBR, So I Have To Boot In Legacy Mode.

I Only Have Access To Windows Setup And Command Prompt.

Any Fix?

Note - There Was A Click Sound Inside The Laptop After The Format And I Hear It Everytime I Turn On The Laptop. (This Started Happening After The Format)

[Alden4]

Hi @Jewel_-Thomas14,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're facing is complex but can potentially be resolved with a systematic approach. Let's address the points step-by-step.

Drive Disappearing After Formatting

Cause: The drive might have become uninitialized, or its partition table might have been corrupted during formatting.

Steps to Confirm:

• In Command Prompt, run:

diskpart
list disk
 

• If your drive doesn’t appear here, it suggests a hardware failure or a serious firmware issue.

Click Sound: Repeated clicking from the drive often indicates a mechanical failure (commonly known as the "click of death"). If this is the case, the drive may need to be replaced.

Troubleshooting Steps for Recovery

Option A: Reinitialize the Drive (if still detected in Diskpart)

Check for Hidden Drives:

• In Diskpart, use:

rescan
list disk
 

• If the disk appears, proceed to reinitialize it.

Clean and Recreate Partitions:

• Select the disk (e.g., select disk 0).
• Run:

clean
convert mbr
create partition primary
format fs=ntfs quick
assign
 

Retry the Windows installation and check if the drive reappears.

Option B: Update Storage Drivers

Ensure you're using the correct Intel Rapid Storage Technology (RST) driver. The link you shared seems appropriate, but ensure the driver matches your exact laptop model and architecture (x64).

On the Windows setup screen:

• Choose "Load Driver" and point to the correct Intel RST driver on your USB stick.
• If the driver fails to install, confirm it's the correct version for your hardware.

[Alden4]

If Intel RST doesn't help, switch the SATA mode in your BIOS:

• Enter BIOS/UEFI during startup (commonly F10 for HP laptops).
• Look for "SATA Mode" or "Storage Configuration."
• Change it to AHCI (if set to RAID or RST).
• Save and restart.

Option C: Check for Hardware Issues

• Verify Drive Health:
  • Use diagnostic tools:
    • HP’s BIOS Diagnostics (F2 during boot) includes storage checks.
    • If available, run the "Hard Drive Quick Test" or "Hard Drive Extensive Test."
  • If the tests fail, replace the drive.

Legacy Boot with MBR

Since you're using Legacy Boot with MBR:

• Ensure the USB installation media was created for Legacy Boot.
• If your USB was made using the Media Creation Tool, confirm it's compatible with your BIOS settings.
  • Use tools like Rufus to create a bootable USB with the proper settings:
    • Partition Scheme: MBR
    • Target System: BIOS (or UEFI-CSM)

Replacing the Drive

If the drive is not detected and the click sound persists, it’s likely a hardware failure. Replace the drive with a new one, and retry installing Windows.

Note:

1. Verify the drive in Diskpart (list disk).
2. Attempt to reinitialize the drive if detected.
3. Load the correct Intel RST driver or switch SATA mode to AHCI.
4. Perform hardware diagnostics using BIOS tools.
5. Replace the drive if diagnostics fail or the drive is not detected.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Jewel_-Thomas14]

Hello, Thank You So Much For The Reply.

There Is No SATA Option In My BIOS.

The Drive Doesnt Appear In DISKPART.

Ive Tried The Intel Floppy Drive & Intel RST But Both Fail To Install.

[Alden4]

Hi @Jewel_-Thomas14,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support