？Error Occurred, Flow will shutdown ?

[hz363]

    Hello All:

    I just finished the Clean-Installation. Appearing an ERROR never seen:

                        Error occurred, Flow will now shutdown.

   What does it mean? Where does it come?  How solve?

   WAit for your instruction, please!                         -- Zhao

[Riddle_Decipher · Accepted solution]

@hz363

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I understand you have an error message-"Error Occurred, Flow will shutdown",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to clean install using the HP recovery Media or the HP Recovery manager (F11)?

Did you get any error codes or where you able to capture the entire error message?

While you respond to that, depending on the error you've provided, it looks like it's an issue with the Conexant audio driver,

And to resolve it, I recommend you uninstall the driver from the device manager, restart the computer and check if it works fine.

If the issue persists, reinstall the windows 10 using the HP Recovery Media.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[hz363]

     Hello Riddle:

     Thanks for your good reply.

      Before I did clean-installation, I did not do any recovery work except System-Restore-Point and it's Restore.

     You said:  " it looks like it's an issue with the Conexant audio driver"  " I recommend you uninstall the driver from the 

                         device manager, ..."

     Where is device manager? How can I find device manager and then Conexant audio driver?

     Thank you again!                                   -- Zhao

[Riddle_Decipher]

@hz363

Thank you for the update,

I appreciate your time and efforts, 

That said, I have a few steps that should help your cause:

To uninstall a device by using Device Manager, follow these steps:

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.

2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.

4. When the uninstall process is complete, remove the device.

Note With some devices, you might have to restart the system to complete the uninstall process. The device might continue to function until the system has been restarted.

Deleting a Driver Package from the Driver Store

On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Then restart the computer to fix the issue and let me know how that goes.

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Have a great day!

[hz363]

     Hello Riddle:

     Follow your detailed and exact instruction, I have removed the "Conexant" drive and restarted.

     I will observe the RESULTs of this removing closely and will tell you all of that in the next post.

    Thank you!                                 -- Zhao  

[Riddle_Decipher]

@hz363

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,

[hz363]

      Hello Riddle:

      Now I report the pan-out of your last instruction.

      After receiving your last email I did the following:

                                       Control Panel > Hardware and Sound > Device Manager >

                                       Sound, Video and …. > conexant ISST Audio

      and then uninstall the drive ISST.

      Since then I never see the warnning, Error occurred, flow will now shutdown,

any more.

      I am very happy with the result, you are smart!

      Thank you a million!                        -- Zhao

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[Rick-Marsan]

The "Solved" answer helped, but I had to manually download and install the driver for "Synaptics HD Audio."