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‎12-06-2024 07:11 AM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 11

I am an Indonesian worker living in Japan. I have bought a used HP Omen 15 dh-1002tx laptop, recently my laptop experienced a blackscreen failure. After I took this laptop to a laptop service center around my area, it turned out that they were unable to handle it and suggested that it be taken to an official HP service center. My laptop had a problem with its BIOS after the BIOS update failed. Does anyone know the address of an official HP laptop service center around the Tokyo area of ​​Japan?

1 REPLY 1

‎12-09-2024 02:56 AM

HP Recommended

 Hi @Endogen,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

We apologize for the inconvenience. 

 

I understand that this is a Hardware issue. I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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