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‎12-13-2020 03:06 PM

HP Recommended
Product: HP Pavilion 15-p042nb Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hi, I'm trying to update my laptop from windows 8.1 to the newest windows 10. I was following the steps correctly but it stops just at the end of the utility with error code 0x0070005 0xa001b. Something on my computer is not resolved. So my question is, can you help resolve this problem so I can upgrade to windows 10.

 

Thanks 

 

Regards 

1 REPLY 1

‎12-13-2020 04:31 PM

HP Recommended

@Junior96 , welcome to the forum.

 

Here is a guide from Microsoft explaining the possible causes of the error message: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-update-error-code-0x8007...



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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