Error code: 0xc0000098

[Sharon0507]

Your PC/Device needs to be repaired 

File: /BCD

Error code: 0xc0000098

You’ll need to use recovery tools

[Nal_NR]

Hi @Sharon0507,

Welcome to the HP Support Community. 

I'd like to help!

Let's try to run an extensive system test from F2 and check if the hardware components on your PC are functioning correctly

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Refer to this article to learn more information about running system diagnostics on your PC. Click Here

If the test passes it is an OS-related issue. then you may have to run a recovery. However, if possible try to backup as it may lose all the data. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!