Error code 0xc0000225

[Jaxx10]

I need help resetting my HP laptop. I was given this laptop but the one account is locked and I can't get the code. When I try to restart and press F11, I get met with the 0xc0000225 error.Is there any way to fix this.

[Paul_Tikkanen]

What is the full model number or product number of the notebook you have?

[Jaxx10]

14-cf2723wm

[Paul_Tikkanen]

Here's what I recommend you do:

Your notebook is supported by the HP cloud recovery tool.

Use the HP cloud recovery tool on another Windows PC to create a bootable USB recovery drive that will put the drive to the notebook's 'out of the box' condition.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft store:

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC, the tool can't detect your notebook's product number which is uses to select the correct factory image from the cloud recovery tool database, you have to manually enter your notebook's product number in the tool's search window in order to proceed.

Your PC's product number is 8G906UA#ABA