Error code 0xc0000428

[Abdullah_Al1199]

When I started resetting my laptop I came back to see it was turning on and off until is said I need to recover the computer and my device needs repair 

Error code 0xc0000428

[Sneha_01]

Hi @Abdullah_Al1199,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0xc0000428 typically indicates a problem with the digital signature of a system file, often related to the Boot Configuration Data (BCD). Here are the steps you can follow to resolve this issue and recover your laptop:

Method 1: Use Startup Repair

Boot from Windows Installation Media:

• Insert the Windows installation media (USB/DVD) into your laptop.
• Restart your laptop and press the necessary key to enter the boot menu (usually F2, F12, Esc, or Del).
• Select the installation media to boot from it.

Access Startup Repair:

• Once the Windows Setup screen appears, select your language preferences and click Next.
• Click on Repair your computer at the bottom left.
• Select Troubleshoot > Advanced options > Startup Repair.

System Restore

1. Access System Restore:
   • Boot from the Windows installation media and access the Repair your computer option.
   • Select Troubleshoot > Advanced options > System Restore.
2. Perform System Restore:
   • Follow the on-screen instructions to restore your computer to a previous state before the issue occurred.

Method 2: Reset Your PC

Access Reset Option:

• Boot from the Windows installation media and access the Repair your computer option.
• Select Troubleshoot > Reset this PC.

Choose Reset Option:

• Follow the on-screen instructions to reset your PC. You can choose to keep your files or remove everything.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support