Error code d0000098

[sd241]

Hello and Happy New Year,

I try to recover my hp laptop back to factory settings (before that I received an error code 03F0) but unfortunately, every time I Perform a System Recovery, I receive an error code d0000098.

Thank you,

Stavros Dounias

[IT_WinSec]

Hello Stavros @sd241

Thank you for posting in the HP Support Community.

The issues you experience are most likely related to a physical/hardware issue - the 3F0 error is a sign of a hard disk problem.

• Check this article >> https://support.hp.com/bg-en/document/c01443463
• Watch this vide >> https://www.youtube.com/watch?v=6JXUp43ahHA

Please, test your HDD (F2) and let me know the results. You may get a test code.

[NZRanger]

Hi,

This is generally a boot fault, you could try replacing the Master Boot Record and Boot Sector by doing the following.

Boot the WIndows 10 install media ( USB or DVD ) then select 'Troubleshoot' then choose 'Command Prompt' then try the following commands:

bootrec /FixMBR

bootrec /FixBoot

bootrec /scanos

bootrec /RebuildBCD

exit

Good luck!

[sd241]

Hi, I would like to inform you that I already had tested my laptop's hardware and I performed the hard's drive check (quick and extensive) as described on video and through the command prompt but I didn't receive errors.

Furthermore, I downloaded from Microsoft an ISO of Windows 10 Home, and every time I tried to install them, I received an error that the partitions on the disk selected for installation are not in the recommended order, for additional information about installing to GPT disk go to the Microsoft website and search for GPT.

After little search about GPT and how to bypass this problem, I managed to install the OS but now I have only one partition.

So, I would like to ask what I have to do next in order to recover my laptop completely?

Thank you

[NZRanger]

Hi,

If you have WIndows 10 installed and running now then good for you!  HOWEVER, you cannot create a new partition and

make the drive like it is out of the factory anymore.. Once that partition is deleted, it is deleted.

On the plus sides..

1) Enjoy the more space you now have gained from not having that partition 😉

2) All the drivers and tools needed to run can be downloaded from the HP website for your laptop from the Software section.

3) IF you really need the HP recovery disks then these are available for purhase from HP for a fee but you will need to contact HP directly and get a price from them.. These recovery disks WILL replace that partition that you have lost.

Good luck!

[sd241]

Hi NZRanger,

Thank you for your swift response! 

[sd241]

Hello,

Recently, I found out that I had created a recovery set of disks for my HP - laptop and I tried to reset it back to factory settings. Everything seemed to go smoothly but a few moments before the full recovery completed I received the following errors:

From ChkErr_PASS3_LOGOUT.log

[20:29:53.34][ChkError.cmd]  Some error detected...
[20:29:53.37][ChkError.cmd]  
[20:29:53.40][ChkError.cmd] --------------------------------------------------
[20:29:53.42][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[20:29:53.45][ChkError.cmd]  [PASS3_LOGOUT][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[20:29:53.46][ChkError.cmd] --------------------------------------------------
[20:29:53.48][ChkError.cmd]  [PASS3_LOGOUT][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[20:29:53.50][ChkError.cmd]  [PASS3_LOGOUT][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[20:29:53.51][ChkError.cmd]  
[20:29:53.54][ChkError.cmd] --------------------------------------------------
[20:29:53.56][ChkError.cmd]  
[20:29:53.57][ChkError.cmd]  This is for customer image...
[20:29:53.59][ChkError.cmd]  
[20:29:53.61][ChkError.cmd]  Trigger CTO panic...
[20:29:53.62][ChkError.cmd]  
[20:29:53.64][ChkError.cmd]  This is Recovery image...
[20:29:53.65][ChkError.cmd]  
[20:29:53.67][ChkError.cmd] --------------------------------------------------
[20:29:53.68][ChkError.cmd]  [ChkError.cmd] has completed...
[20:29:53.70][ChkError.cmd] **************************************************

And from PASS3_PROC.log

[20:29:47.26][ChkError.cmd] **************************************************
[20:29:47.26][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[20:29:47.26][ChkError.cmd] --------------------------------------------------
[20:29:47.27][ChkError.cmd]  Check SW Error...
[20:29:47.27][ChkError.cmd] --------------------------------------------------
[20:29:47.27][ChkError.cmd]  
[20:29:47.29][ChkError.cmd]  Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[20:29:47.29][ChkError.cmd]  
[20:29:47.30][ChkError.cmd]  Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS3_LOGOUT.log]...
[20:29:47.30][ChkError.cmd]  
[20:29:47.30][ChkError.cmd]  Check 2nd parameter [LOGOUT]
[20:29:47.32][ChkError.cmd]  
[20:29:47.32][ChkError.cmd]  Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,BADLINE,FAILUREFLG]
[20:29:47.32][ChkError.cmd]  --------------------------------------------------
[20:29:47.34][ChkError.cmd]  Checking : Memory Dump
[20:29:47.34][ChkError.cmd]    Could not find memory dump...
[20:29:47.34][ChkError.cmd]  
[20:29:47.35][ChkError.cmd]  [DumpFile]
[20:29:47.35][ChkError.cmd]  Result=PASSED
[20:29:47.35][ChkError.cmd]  --------------------------------------------------
[20:29:47.37][ChkError.cmd]  Checking : Apps' log
[20:29:47.37][ChkError.cmd]  
[20:29:49.01][ChkError.cmd]  [AppsLog]
[20:29:49.05][ChkError.cmd]  [PASS3_LOGOUT][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log
[20:29:49.12][ChkError.cmd]  Result=FAILED
[20:29:49.18][ChkError.cmd]  --------------------------------------------------
[20:29:49.23][ChkError.cmd]  Checking : Timeout in INSTALL.log
[20:29:49.29][ChkError.cmd]  
[20:29:49.33][ChkError.cmd]  Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[20:29:50.38][ChkError.cmd]  Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[20:29:51.37][ChkError.cmd]   There is NO timeout in install.log file.
[20:29:51.38][ChkError.cmd]  
[20:29:51.40][ChkError.cmd]  [TIMEOUT]
[20:29:51.43][ChkError.cmd]  Result=PASSED
[20:29:51.45][ChkError.cmd]  --------------------------------------------------
[20:29:51.48][ChkError.cmd]  Checking : Bad Line in INSTALL.log
[20:29:51.49][ChkError.cmd]  
[20:29:51.51][ChkError.cmd]  Run [cscript.exe c:\System.sav\ExitProc\ErrorChk\BadLine.vbs]
[20:29:51.87][ChkError.cmd]   No BadLine in install.log file.
[20:29:51.87][ChkError.cmd]  
[20:29:51.88][ChkError.cmd]  [BADLINE]
[20:29:51.90][ChkError.cmd]  Result=PASSED
[20:29:51.93][ChkError.cmd]  --------------------------------------------------
[20:29:51.95][ChkError.cmd]  Checking : FAILURE.flg
[20:29:52.05][CheckFailureFlags.cmd] **************************************************
[20:29:52.07][CheckFailureFlags.cmd]  [CheckFailureFlags.cmd] has started...
[20:29:52.07][CheckFailureFlags.cmd] --------------------------------------------------
[20:29:52.07][CheckFailureFlags.cmd]  Check FAILURE.flg at [PASS3_LOGOUT]
[20:29:52.09][CheckFailureFlags.cmd] --------------------------------------------------
[20:29:53.18][CheckFailureFlags.cmd]  
[20:29:53.18][CheckFailureFlags.cmd]  No FAILURE.flg was found in C:\SwSetup folder
[20:29:53.20][CheckFailureFlags.cmd]  
[20:29:53.20][CheckFailureFlags.cmd] --------------------------------------------------
[20:29:53.21][CheckFailureFlags.cmd]  [CheckFailureFlags.cmd] has completed...
[20:29:53.21][CheckFailureFlags.cmd] **************************************************
[20:29:53.25][ChkError.cmd]  
[20:29:53.26][ChkError.cmd]  [FAILURE_FLAG]
[20:29:53.28][ChkError.cmd]  Result=PASSED
[20:29:53.31][ChkError.cmd]  
[20:29:53.32][ChkError.cmd]  --------------------------------------------------
[20:29:53.34][ChkError.cmd]  Some error detected...
[20:29:53.37][ChkError.cmd]  
[20:29:53.40][ChkError.cmd] --------------------------------------------------
[20:29:53.42][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[20:29:53.45][ChkError.cmd]  [PASS3_LOGOUT][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[20:29:53.46][ChkError.cmd] --------------------------------------------------
[20:29:53.48][ChkError.cmd]  [PASS3_LOGOUT][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[20:29:53.50][ChkError.cmd]  [PASS3_LOGOUT][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[20:29:53.51][ChkError.cmd]  
[20:29:53.54][ChkError.cmd] --------------------------------------------------
[20:29:53.56][ChkError.cmd]  
[20:29:53.57][ChkError.cmd]  This is for customer image...
[20:29:53.59][ChkError.cmd]  
[20:29:53.61][ChkError.cmd]  Trigger CTO panic...
[20:29:53.62][ChkError.cmd]  
[20:29:53.64][ChkError.cmd]  This is Recovery image...
[20:29:53.65][ChkError.cmd]  
[20:29:53.67][ChkError.cmd] --------------------------------------------------
[20:29:53.68][ChkError.cmd]  [ChkError.cmd] has completed...

I created the log file as the recovery system asked from me and I chose the option to reinstall back to factory settings. I insert again the first recovery disk, my laptop restart but instead of reinstalling from the recovery disk, I chose to boot on windows 10. Windows installed without a problem and for the moment, my laptop works fine.

I don't know if that errors is critical for my system and may have some issues in the future.

Could you help me?

Thank you