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‎05-06-2022 10:56 PM

HP Recommended
Product: HP 15-f033wm Notebook PC (ENERGY STAR)

Ran a diagnostic test this is the error code. Pu677r-7n8b3w-mfpwl1-61tbo3.  Does not start up. I believe  it has no driver. Please help.

Category:
5 REPLIES 5

‎05-06-2022 11:05 PM

HP Recommended

Hi, @Annam18 I will need more information from you about the challenge.

 

  1. Are you having problems booting the computer into the Windows environment?
  2. What were you doing before you experienced this error that led you to do a diagnostic test?
  3. What driver did you say is missing and why did you conclude that?
  4. What Windows Operating System are you currently using?
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‎05-06-2022 11:59 PM

HP Recommended

When I power on my laptop it goes to a black screen  and says smart hard disk error.  Says do a hard disk test in system  diagnostic.  Push f2 or enter to continue start up.  When I press enter  nothing happens. 

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‎05-07-2022 12:08 AM

HP Recommended

Does the screen show a Smart Hard Disk Error 301?

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‎05-07-2022 12:19 AM

HP Recommended

Yes does. What do I do. Can u help

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‎05-07-2022 12:25 AM

HP Recommended

Try this fix.

 

https://www.youtube.com/watch?v=z_khho0tDIo

 

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