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‎09-14-2022 08:45 AM - edited ‎09-14-2022 09:11 AM

HP Recommended
Product: HP Spectre x360 - 13-aw0013dx
Operating System: Microsoft Windows 11

Screenshot 2022-09-14 191128 - Copy.png

 Hi, after going through all the steps, at the end, I get this error 0xc00405.

it says to contact support for this, i have got the log files, which are uploaded here.

Please help

Category:
3 REPLIES 3

‎09-15-2022 10:00 PM - edited ‎09-15-2022 10:01 PM

HP Recommended

Hello @Rahul6254 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Check your internet connection

(2) Try different <USB flash drives> Type 2.0 and 3.0

- Size of at least 32 GB

(3) Please report your results

 

Kind regards

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‎09-16-2022 03:03 PM

HP Recommended

Internet was very good, no problem there.

USB was 3.0 and 32 GB

 

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‎09-16-2022 05:28 PM - edited ‎09-16-2022 05:30 PM

HP Recommended

Hello @Rahul6254 

 

(1) Log file

 

[DEBUG] 2022-09-14 14:10:17 AppLogicManager [10452] VerifyContentHash - The hash(0xf56e15111b121fc99206b3e37d46b36f7492d93a2a4c28288920e43d96434b5d) doesn't match the hash(0x82e6a431fdf9870808e673dd3132a84c1ee4cb61e00ee698b41275098c344498) from tag on cloud.
[ERROR] 2022-09-14 14:10:17 AppLogicManager [10452] VerifyContentHash - Hash verification failed

 

But:

[INFO] 2022-09-14 14:10:17 PagePrepareUSB [9476] OnBnClickedBtnNext - process completed successfully

 

(2) Create a second HP Cloud Recovery <USB flash drive>

(3) Test both <USB flash drives> with HP Cloud Recovery

(4) Please report your results

 

Kind regards

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