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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Error occured. Flow will not shut down.

Create an account on the HP Community to personalize your profile and ask a question
05-31-2017 10:06 AM
A box with the message "Error occured. Flow will not shut down." pops up on my screen regularly. Can't figure out what what it is or how to fix it/get rid of it. Can anyone help?
06-01-2017 04:07 PM
This is a great location to get assistance! I read your post and see that you are getting Error occurred message on your HP Envy Notebook. I would like to help you resolve this issue.
Restore the system to the point when it was working fine.
Click here and refer the document to perform the system restore.
If the issue persists perform a Windows refresh.
Click here to know how to do windows refresh.
If the issue is not resolved, Scan the computer for virus and check.
Let me know if that helps.
Cheers.
Sandytechy20
I am an HP Employee
07-10-2017 02:48 AM - edited 07-10-2017 02:49 AM
Hello Sandy,
we have the same Problem in our company. The sounddriver for the HP Prodesk 600 is cause the Problem.
The resolution steps that you provided didn't solve the problem. When we disable the autoruns it works fine. But that can not be the solution.
Have you another ideas.
Our Clients have Windows 10 - Enterprise x64 - Version 1607 / 1703.
09-24-2017 07:43 PM - edited 09-24-2017 07:53 PM
Found the solution in a Microsoft Forum.
1. Look for "Device Manager" in your bar (Search Windows)
2. Expand Sound, video and game controllers
3. Unistall the device Driver (ConexantISST Audio) - Your sound driver in the icon bar will have an X (not installed)
4. Boot your machine
5. Login and wait the sound car will be detected and the driver re-installed
6. Reboot
7. Login
8. Test.
HP
You guys are really weak providing solutions for your hardware/software and do not take it seriously, when people write here you should work till the issue be fixed. restoring is not the only way to fix for this case, be more creative please !
02-14-2019 10:04 AM
Got a new HP ProBook 430 G5, Windows 10 64 bits pro 3-4 weeks ago. This anoying "Flow will not shut down" box started to pop up very soon. Luckily, by following the recipe above it disappeared. Until today. It is back again, and th recipe does not work any more. Please help!
02-14-2019 10:34 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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