-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Error while installing windows 10 from dvd
Create an account on the HP Community to personalize your profile and ask a question
12-13-2018 12:40 PM
Hello sir/mam,I have been installing windows 10 on my hp havilion 15ab522tx laptop .everytime during installation it shows a error message displaying
Copy file fails
From:G:\PRELOAD\BASE35.SWM
TO:Z:\RM\IMAGE\BASE35.SWM
I AM IN A HUGE PROBLEM,SO PLEASE HELP ME OUT.I NEED TO GET MY LAPTOP RESTORED ASAP.I am attaching the photo.
12-13-2018 05:02 PM
Hi:
I wouldn't be able to help you with that error, but you can also try to clean install W10 as follows...
To reinstall W10...Use the Media Creation Tool. Make the 64 bit installation media.
https://www.microsoft.com/en-us/software-download/windows10
You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.
W10 will find the product key in the BIOS, install and automatically activate once you are connected to the internet.
Here are the steps to create the W10 USB flash drive installer...
- Select Download tool now, and select Run.
- If you agree to the license terms, select Accept.
- On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.
- Select which media you want to use:
- USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
After W10 installs, you can install the drivers and available software from your PC's support page.