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Solved!

Error while recovering using the HP cloud recovery tool

HP Recommended
HP Pavilion 15-cc1xx
Microsoft Windows 10 (64-bit)

Please help me with this issue, I am trying to recover using the hp cloud recovery tool, and when I boot using the F9 option and select the USB containing the data this dialog box comes up. Although I've done exactly what the help video says on the HP support channel on youtube.
Dialog Box shows,--> [18:56:07,11][startnet] Error, The boot disc can't be found

IMG_20201011_185524.jpg

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HP Support Agent
HP Support Agent
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@cpm_25

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

If the issue persists, follow next steps.

  1. Plug the AC adapter into the computer.

  2. Press the Power button for at least five seconds to turn off the computer.

  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.

    HP PC Hardware Diagnostic UEFI screen

  5. In the Component Tests menu, click Hard Drive, and then click Quick Test.

  6. Click Run once.

    Running the Hard Drive Quick Test

  7. The Hard Drive Quick Test begins. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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