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Have error code, and don’t have recovery disc.

1 REPLY 1
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Is this a UEFI type error (F2 diagnostics) or a windows error and windows is asking you to do a recovery?

 

Check to see if there is a hardware problem: Watch this video.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then Click here to check warranty

 

If you pass diagnostics then Windows is likely the problem. Try to get into Windows safe mode try to repair or restore.


If you can pass the memory and disk test then you need to do a startup repair.
If just the disk test fails then the disk needs to be replaced. If under warranty and no backup then you might want to request the original disk be returned so you can extract important files.


To do a startup repair you need boot into windows recovery mode. First read this article about safe mode.
Skip down to 'Enter safe mode from outside windows'. If f11 does not get you into system recovery then try turning the power on and off three or more times in a row.
When you get to advanced options select 'Startup Repair'


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If the startup repair fails then try the restore point.


This video describes how to use a restore point.
Let me know if you need more help or if startup repair fails.

 


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