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‎02-02-2024 11:51 PM - last edited on ‎02-03-2024 12:19 PM by Retired

HP Recommended
Product: HP ENVY Laptop - 13-ba0010na

Hi All,

 

Do you know how to escalate a case? I have multiple failed attempts in getting the notebook repaired by HP and did not receive the refund either, it has been more than a month since I was informed that a refund will be issued.

 

Absolutely frustrating that

 

1. HP is unable to repair their own product

2. Even was unable to say what the problem was.

3. Failed to give a full refund as they couldn't repair.

4. Called them multiple times, emailed but no response.

5. HP WhatsApp support is an absolute joke.

 

Any pointers would be greatly appreciated.

 

Regards,

Ragu

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