Escalation Request (edited)

[LailaE]

Subject: Escalation Request – (edited) – Faulty HP Laptop
>
> I purchased a brand-new HP laptop in July

 

2024. It has been crashing every 5–10 minutes despite multiple recovery attempts, including BitLocker unlocks, system file repairs, and failed Windows reinstalls.
>
> I created a support case (Edited) marked as critical, but my warranty expired just weeks ago, and I’ve received no resolution.
>
> This issue is severely impacting my work and productivity. I am requesting escalation to a regional case manager or executive support team.
>
> (edited)
>
> Thank you for your urgent attention.

[Hawks_Eye]

Hi @LailaE 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[LailaE]

Customer Name: Laila Evans

Edited

Email Address: edited

Serial Number: Serial Number: Edited

Product Number: A2SB0EA#ABU

Model Number: HP Pavilion SE 15-fd0052na

Complete issue description in detail: Case ID Edited – Faulty HP Laptop

Invoice Number:Edited, Invoice Date: 16 July 2023, 5 Edited

I purchased a brand-new HP laptop in May 2024. It has been crashing every 5–10 minutes despite multiple recovery attempts, including BitLocker unlocks, system file repairs, and failed Windows reinstalls.