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HP Recommended
Pavillion
Microsoft Windows 10 (64-bit)

Excel is getting crash. in the event viewer following error occurs.

 

Faulting application name: EXCEL.EXE, version: 16.0.14326.20404, time stamp: 0x613c626a
Faulting module name: igd10iumd64.dll, version: 27.20.100.8439, time stamp: 0x5f344184
Exception code: 0xc0000409
Fault offset: 0x0000000000262d2c
Faulting process id: 0x4330
Faulting application start time: 0x01d7aea44749efea
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_792ad29c5eb1e57e\igd10iumd64.dll
Report Id: f521469e-b621-4abb-a922-11788603cc6e
Faulting package full name:
Faulting package-relative application ID:

 

I have downloaded graphics drivers from intel site. but still problem persist.

Please help to resolve. 

 

Many Thanks.

1 REPLY 1
HP Recommended

@Achilless

 

Welcome to the HP Community.

 

Your best option is to get help from Microsoft Office Support for problems with Office software.

OR

 Contact Microsoft Support 

 

===============================================================

What else?

 

Depending on your Office software type / installation,

You can try "repairing" your installed Office Software.

Do not do this if the option is not available or you are not prepared to reinstall Office should it be necessary.

 

Control Panel > icon view > Programs and Features

Search for your Office software > Left-Click and "Change"

 

===============================================================

What else?

 

Search for articles that can help.

For example, open your favorite browser and search for "Microsoft office excel crashing"

Example articles:

Microsoft - Excel not responding, hangs, freezes or stops working 

and

 Microsoft - Fixes or workarounds for recent issues in Excel for Windows 

 

and

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.