Explorer freezes when preview pane is on.

[StephanBoute]

Since a few weeks, out of the blue, explorer freezes when the preview pane is on. I have close it and then sometimes I can open the first file but then it freezes. I tried about everything I found on the internet but nothing seems to solve the problem. 

[Raj1788]

@StephanBoute

Thank you for joining the HP Support Community

I would suggest here is to perform a system restore to a previous date where it was all working fine. 

For more details, please follow this link: HP PCs - Using Microsoft System Restore (Windows 10, 😎

1] Download and run the Windows 10 Start Menu Troubleshooter from Microsoft.

2] Run the following command in an elevated command prompt, to run the System File Checker.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.

In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.

Press Enter and wait while System File Checker scans for corrupted files.

When scanning is complete, the results are displayed on the screen.

If the file checker found and replaced any corrupted files, restart the computer and check the performance.

If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.

If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.

In Windows, open a web browser.

NOTE: You need to be connected to the Internet to use DISM.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.

In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.

Press Enter and wait while DISM works. This might take several minutes.

If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)