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‎04-20-2023 03:30 PM

HP Recommended

Just bought a HP brand external hard drive and my laptop is not detecting it, please help.

Error code- PTWFJ1-92KBKE-GXGJ21-60SJ03                

Product ID- 1KV46UA#ABA

 

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1 REPLY 1

‎04-20-2023 07:33 PM - edited ‎04-20-2023 07:44 PM

HP Recommended

@BadKarma61,

 

Welcome to our HP User Forum!

 

The error code you got means this:

 

NonSequitur777_0-1682040595183.png

 

This message suggests that the drive is defective and may need to be replaced. This is not a message one would expect to see if the drive is brand-new. Regardless, if you can, return to Sender and get your money back.

 

Kind Regards,

 

NonSequitur777


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