Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-05-2024 02:24 PM - edited ‎05-05-2024 02:25 PM

HP Recommended
Product: HP Spectre x360 Laptop - 15-eb0043dx

I plug an external USB plug-play Logitech keyboard into my laptop's USB port.  In Device Manager, it displays in "Other Devices" and that no drivers are installed. I attempt to "Update Driver," and I get a Windows error:

 

Windows encountered a problem installing the drivers for your device
Windows found drivers for your device but encountered an error while attempting to install them.
- USB Composite Device
The system cannot find the file specified.
If you know the manufacturer of your device, you can visit their website and check the support section for drivers.

 

So, how do I get the external USB keyboard operational?

 

5 REPLIES 5

‎05-05-2024 06:29 PM

HP Recommended

Yeah, you should NOT have to do this -- but since most hardware no longer comes with driver disks, then you need to go to the Logitech support site and download the drivers for your keyboard. My suggestion would be Options+  since that is the newest and seems to support the most devices.

 

Once you install the driver, when you reconnect the keyboard, it should work without issue.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎05-11-2024 11:25 AM

HP Recommended

Thanks so much for the reply; I decided to buy the HP 400 keyboard, and the same situation happened. The keyboard shows in the Device Manager with no driver information.  I thought an external HP keyboard would install with no problems on my HP HP Spectre x360 Laptop - 15-eb0043dx laptop. I went to the HP site, and it says there are no drivers for the keyboard. The keyboard shows in the control panel but says, "Driver is Unavailable."  I am at a lost on how to get an external keyboard operational on my Spectre 360 laptop, is it even possible? 

Was this reply helpful? Yes No

‎05-11-2024 03:08 PM

HP Recommended

I don't use an external HP keyboard, only Logitech, so I can't help you with that.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎06-01-2024 11:55 AM

HP Recommended

I reconnected the Logitech keyboard and searched their website for a keyboard driver, but one does not exist. Where can I find a driver that will allow the Logitech K120 keyboard to be operational on my HP Spectre x360 laptop?

Was this reply helpful? Yes No

‎06-01-2024 01:51 PM

HP Recommended

You're right -- I checked and Logitech provides no downloads for that model keyboard.

 

All I can suggest is downloading Logi Options+ from this page and seeing if that will work:

 

https://www.logitech.com/en-us/software/logi-options-plus.html



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.