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11-22-2020 07:47 PM
Product: Envy 17"
Operating System: Microsoft Windows 10 (64-bit)
Is there a way to enter into a diagnostic state during boot-up - series of keys to press? Not sure if main processor, RAM or hard drive are starting to fail. Fan runs, but very slow speed. A large Windows 10 upgrade occurred within last week to 10 days.
1 REPLY 1
11-24-2020 01:50 PM
Yes, press the Esc key repeatedly while rebooting and when the HP Startup Menu appears, select the option to run Diagnostics -- usually F2.
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