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‎11-22-2020 07:47 PM

HP Recommended
Product: Envy 17"
Operating System: Microsoft Windows 10 (64-bit)

Is there a way to enter into a diagnostic state during boot-up - series of keys to press? Not sure if main processor, RAM or hard drive are starting to fail. Fan runs, but very slow speed. A large Windows 10 upgrade occurred within last week to 10 days.

1 REPLY 1

‎11-24-2020 01:50 PM

HP Recommended

@Novice_25 

Yes, press the Esc key repeatedly while rebooting and when the HP Startup Menu appears, select the option to run Diagnostics -- usually F2.



I am a volunteer and I do not work for, nor represent, HP
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