F1 key doesn't work during reboot

[Skruger]

I rebooted the laptop, which started fine, but during the process I received a blue message box with the following:

"The following configuration change was requested for this computer''s Trustep Platform Modue (TPM): Clear TPM. Warning (.......)

Press F1: Accept Press F2: Reject"

However, the keyboard does not work and I cannot press either F1 or F2. It is a detachable keyboard and I have tried detaching and attaching again. I have also let the battery run down and then recharged and turned on the laptop. Still on the same screen with the blue message box.

Any help please how to make the keyboard work in the middle of a reboot?

Thanks!

[Jeet_singh · Accepted solution]

Hi @Skruger,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are stuck at the TPM screen with a warning message. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Have you tried using a USB keyboard and check if that works?

Was there any update/reset interrupted recently?

In the meantime, let's try these steps here:

Here's a related post on HP Forums that seems to have helped others: Click here (Though the header may seem different, the steps will help resolve this issue).

If the issue persists, please order the recovery media from the official HP website (if you haven't created one on your own): Click here

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click on the Purple Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Skruger]

Hi there. Thank you for your quick reply. The hyperlinked message you inserted led to the right solution (e.g. pressing volume + and - and power for 5 seconds), which started the BIOS process and reinstalled Windows, and my laptop is back running perfectly. Thank you!