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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- F11 System Recovery is not working

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06-27-2018 10:54 PM
F11 system recovery is not working, please help i tried clean install the windows but nothing happened , in disk management it only has 2 volume " system reserved and c: drive".
06-27-2018 11:42 PM
Your Windows 10 license key is embedded in BIOS and you can reinstall Windows without System Recovery. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Big advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10
Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
The Guide here shows the steps and will make it easier:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
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When the flash drive is prepared insert it in a usb port. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key and use the arrow keys to move to and select usb. Tap Enter key.
When installing and you go through first few screens- choose Custom and select each partition and delete each (if you have more than one).Install on the unallocated space left from that process.Continue with installation.It should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.
This will not include the original software from HP but most of it can be installed from your Support page.
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06-27-2018 11:54 PM - edited 06-27-2018 11:56 PM
Looking at the Specs page I see that your laptop shipped with Windows 8.1. I assume when you installed Windows 10 the Recovery partition was deleted since it isn't showing in disk management - F11 isn't going to work.
If you are trying to go back to Windows 8.1 you will have to order Recovery Media from your Support page. Last item in the list of drivers.software. If the OS defaults to Windows 10- change it using the icon to right of OS selection.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***